Tone is everything.
“Sure.”
“Sure!”
“Sure...”
The same word can give three different feelings.
Punctuation is the body language of writing.
Tone is everything.
“Sure.”
“Sure!”
“Sure...”
The same word can give three different feelings.
Punctuation is the body language of writing.
In Korean, there’s nunchi — the art of reading the room. It’s emotional fluency, not spoken fluency, that often helps us connect.
There are over 7,000 languages in the world. Each one is a way of seeing, feeling, and framing life. Writing — even in just one — lets us glimpse the rest.
I was planning on posting something else today, but this is more important.
I just spent the last hour with Amazon customer service, first by chat and then by phone. I received an email yesterday, telling me "a selling partner" that they could not pay me. They said this is due to one of several possible issues (bank, credit card, account, ...) and to click "here" to get more information.
Obviously, I didn't click. I checked the sender: Amazon (with a blue checkmark). I checked the sender's email: all correct, amazon.com. Everything looked legit, but...
Finally, after talking to an actual representative, I was told that the last email I received was when my last order was shipped and that they had not sent this email.
All Amazon customers and writers who publish on Amazon already know not to click on any link ever, even when the sender's info looks right, but this sender was specifically targeting Amazon selling partners.
Just be careful.